Journal of Supply Chain Management: Research and Practice

Articles

• Contents

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• Challenges of Urban Deliveries in the Wholesale Trade: A Comprehensive Analysis of Policy-makers’ Sustainable Strategies

  Stéphane Sirjean, Christian Morel, Gilles Paché

  1

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• Using Key Supplier Relationship Management to Enable Supply Chain Risk Management in the Automotive Industry

  Ludovic Eber, Diego Vega, David B. Grant

  14

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• An Exploratory Study of the Strategic Use of 3PLs for Cost Reduction and Customer Satisfaction in the Oil and Gas Industry: Nigerian Firms’ Experience

  Paul Thompson, Chukwuneke Okorie, Khaled EL Sakty

  27

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• Improving Quality and Agent’s Performance in Bangkok Call Centres

  Aruna Chawla, Srobol Smutkupt

  43

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• Managing Hazardous Waste of Chemical Inventory: A Case Study of Textile Manufacturer in Thailand

  Ravi Raj Singh, Vilasinee Srisarkun

  50

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