ENHANCING LOGISTICS SERVICES THROUGH THE APPLICATION OF LEAN SIX SIGMA METHODOLOGY: A CASE STUDY

Abstract

The study focused on analyzing warehouse operations at MARIO Logistics and Freight Forwarding. The warehouse operations experienced a recurring damage issue. The aim was to address key challenges, notably issues related to damaged bags during warehouse operations. The study used the SIPOC framework, Fishbone diagram, and FMEA to identify the root causes that contribute to process defects. The study recommends several actions to improve the organization such as implementing thorough staff training programs, establishing standardized processes, improving communication and coordination, implementing strong quality control measures, and upgrading technology infrastructure. Developed and applied to real operation in May and June 2023 and maintained to the present. The actions that were implemented resulted in significant improvements. The measures taken successfully eliminated damaged goods in the warehouse, reducing it to 0% which was 0.29% and 0.10% respectively.