PICKING PRODUCTIVITY: A CASE STUDY OF FASHION RETAIL WAREHOUSE

Abstract

This research presents a case study conducted in a fashion retail warehouse, with the primary objective of addressing delays in the picking process to meet order fulfillment timelines. To identify and analyze the underlying reasons for picking inefficiencies, the study employed various tools, including assessing picker skill, evaluating the shelf layout, conducting an ABC analysis of inventory, and utilizing a Fishbone diagram. Data collection for the research encompassed the use of picking forms, direct observations, interviews with personnel, and historical data analysis. As a result of these efforts, the study identified five root causes, as depicted in the causes and effects diagram. To rectify the issue of prolonged picking lead times, the researcher proposed five distinct solutions, accompanied by control strategies aimed at measuring and sustaining the improvements achieved. The company has reaped numerous benefits from implementing these recommendations. In summary, the research findings unequivocally demonstrate a significant enhancement in the productivity of the picking process.