AN IMPROVEMENT OF INSTRUMENTS UTILIZATION: A CASE STUDY OF GLOBAL MEDICAL DEVICE COMPANY

Abstract

The objective of this project is to study the as-is process that Global Med Company (Global Med) has performed in the operation on an inbound and outbound basis. The reason for this deep analysis is the delay in serving the instrument of Global Med from July 2020 to December 2020. The delay and unutilized instrument cases have contributed to the loss of the company, both from financial and non-financial views. Especially delay in the supply or delivery of the instrument set will result in the postponement or cancellation of the operation, as well as a case and complaint from the customer. Applying a process map (swim lane) was to see the linkage between the processes and a Cause and Effect diagram (Fishbone) to identify the causes of the problem and prove whether current processes are being performed. To figure out how to improve the operational process, consider transportation routes, reverse logistics, and rescheduling to help improve the lead time from start to return to the distribution warehouse or movement between one drop and another drop. Developed and applied to real operations from January 2021 to December 2021 and maintained to the present. The results from each tool have affected the Global Med Company's service performance by improving by 3% to meet the customer’s requirements for 12 months in 2021 and by a significant 2% in 2022.