PERFORMANCE MEASUREMENT AND MANAGEMENT IN A SUPPLY CHAIN: AN INTEGRATED APPROACH BASED ON THE SCOR MODEL

Abstract

This article addresses the issue of assessing the best known systems of Supply Chain Management (SCM) with the aim of proposing an integrated and general approach to SCM able to be applied in a wide range of industrial contexts.  The article begins with a literature analysis of the best know methods for SCM and performance measurement, pointing out their possible weaknesses and possibilities of applications.  Then, an approach is defined, base on the SCOR model, that is able to guide the potential user to the management of a supply chain with specific workflows.  The proposed approach could be defined as embedding into the development of the SCOR model the best know existing methods, proposing in some cases some specific modifications to obtain an integrated methodology.